The Kerala Water Authority (KWA) is a pivotal institution for the management and distribution of water resources in the state of Kerala, India. Established in 1984, KWA has been instrumental in ensuring the availability of safe drinking water and effective sanitation services to the residents of Kerala. With a strong commitment to sustainable water management, KWA operates with the vision of providing a reliable supply of water to enhance the quality of life for all citizens, regardless of their socio-economic status.
Covering more than 14 districts, KWA is responsible for the planning, execution, and maintenance of water supply and sewerage systems across urban and rural areas. The authority faces the unique challenges of managing the water resources in a region known for its high rainfall and diverse geographical features. In response, KWA employs state-of-the-art technologies and innovative practices to address pressing issues related to water scarcity and pollution. The organization focuses on harnessing renewable sources of water, including rainwater harvesting and the utilization of groundwater in a sustainable way.
In addition to providing water supply, KWA plays an active role in public awareness and education on water conservation and sanitation practices. The authority conducts various community outreach programs to promote efficient use of water, hygiene practices, and proper sanitation methods, thus fostering a culture of responsibility towards water resources. KWA also collaborates with local bodies and governmental agencies to implement policies aimed at achieving water security and effective waste management.
The commitment of Kerala Water Authority to excellence in service delivery is reflected in its efforts toward customer satisfaction and transparency. KWA facilitates various channels for public grievances and feedback, ensuring that the needs of the residents are met promptly and effectively. Furthermore, KWA has embraced digital transformation by introducing online services for bill payments, application for new connections, and other customer support activities, thereby enhancing operational efficiency and accessibility.
Looking into the future, KWA is focused on implementing integrated water resource management practices to combat the realities of climate change and ensure the resilience of water supply systems. Through continuous investment in infrastructure, innovative technology, and community engagement, Kerala Water Authority remains dedicated to its mission of delivering quality water services while safeguarding the precious water resources of the state.